Hygiene

To ensure a clean and sterile environment, we take meticulous care of our equipment. All our tweezers undergo a stringent sterilization process, using industry-standard techniques, to eliminate any potential risks of infection or cross-contamination. Rest assured that every tweezer used during your appointment has been thoroughly sterilized, meeting the highest standards of cleanliness.

Moreover, in our commitment to maintaining impeccable hygiene, we exclusively use single-use tools whenever possible. This means that certain instruments are disposed of after each use, guaranteeing that you receive a fresh, unused tool at every visit. By adhering to this practice, we eliminate any chance of contamination and contribute to the overall safety and well-being of our clients.

Your health and satisfaction are our top priorities, and we strive to provide you with a hygienic and comfortable experience at all times.

Punctuality and Courtesy

We highly value punctuality and courtesy, as they contribute to the smooth functioning of our services and ensure a positive experience for all our clients. We kindly request that clients arrive on time for their scheduled appointments, as we operate on a tight schedule to accommodate everyone's needs.

Arriving late may intefere with your treatment, as we operate on a back-to-back schedule, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.

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Our policy allows for a 10-minute grace period, where clients can still receive their treatment within the remaining available time if possible. However, it's essential to note that we may not be able to provide the full service originally booked during this time. Despite the shortened session, the full price for the appointment will still be requested to compensate for the reserved time slot and the professional expertise.

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In certain cases, we reserve the right to refuse a treatment if we determine that the remaining time is insufficient to deliver the service effectively. In such situations, we will retain the booking deposit to cover the reserved time and apologize for any inconvenience caused.

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Additionally, we prioritize a courteous and respectful atmosphere for both our clients and staff. We reserve the right to refuse treatment to any client displaying impolite or disrespectful behavior that disrupts the harmonious environment we strive to maintain.

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Lastly, the safety and well-being of our clients are paramount. If, during an appointment, our professionals identify any potential contraindications or risks associated with the treatment, we may exercise our right to refuse or modify the service to safeguard the client's health.

Cancellations

We understand that plans may change, and we strive to accommodate your scheduling needs to the best of our ability. If you wish to reschedule your appointment, we kindly request a minimum of 24 hours' notice. However, please note that the booking deposit for the original appointment will not be refunded, and rescheduling will only be permitted for the first instance. Subsequent rescheduling requests cannot be accommodated.

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For cancellations, we require a minimum of 48 hours' notice. If you provide the required notice, we will happily refund the full booking deposit. However, cancellations made with less than 48 hours' notice will result in the booking deposit being non-refundable.

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These policies are in place to ensure that we can efficiently manage our appointments and accommodate all our valued clients. We appreciate your understanding and cooperation in adhering to these guidelines.

If you have any questions or need assistance with scheduling, please don't hesitate to contact our team by calling or texting us.

Refunds

We prioritize providing the highest quality of service and ensuring customer satisfaction. As part of our policy, we do not offer refunds under any circumstances. However, if a client encounters any issues with the service received, we kindly request that they report it to us within 24 hours of the appointment. Upon receiving the feedback, our team will thoroughly analyze the situation and, if deemed appropriate, we may offer to redo the service.

For lash services, we strictly adhere to a no-refund policy. In the rare case that a client is dissatisfied with their lash extensions, we offer the option to have them removed within 24 hours of the initial application. Please note that a removal fee will be charged for this service, as it involves both materials and time.​

We greatly appreciate your understanding of our policies, as they enable us to maintain a standard of excellence and account for the costs associated with our services. If you have any concerns or require further assistance, please do not hesitate to contact our team. We are committed to addressing any issues promptly and ensuring your experience with us is nothing short of exceptional.

Patch Testing