1. Introduction

These Terms and Conditions govern the provision of semi-permanent makeup services offered by Duda Padilha Beauty, located at 4 Park Mansions, North Approach, Northwood England HA6 2JH (hereinafter referred to as "the Artist" or "we"). By booking a service, you (the "Client") agree to be bound by these Terms and Conditions.

2. Booking and refunds

Appointments must be scheduled in advance and are subject to availability.A non-refundable deposit may be required to secure your booking.

We prioritize providing the highest quality of service and ensuring customer satisfaction. As part of our policy, we do not offer refunds under any circumstances. However, if a client encounters any issues with the service received, we kindly request that they report it to us within 24 hours of the appointment. Upon receiving the feedback, our team will thoroughly analyze the situation and, if deemed appropriate, we may offer to redo the service.

For lash services, we strictly adhere to a no-refund policy. In the rare case that a client is dissatisfied with their lash extensions, we offer the option to have them removed within 24 hours of the initial application. Please note that a removal fee will be charged for this service, as it involves both materials and time.

​We greatly appreciate your understanding of our policies, as they enable us to maintain a standard of excellence and account for the costs associated with our services. If you have any concerns or require further assistance, please do not hesitate to contact our team. We are committed to addressing any issues promptly and ensuring your experience with us is nothing short of exceptional.

3. Cancellation and Rescheduling Policy

Cancellations or rescheduling requests must be made at least 48 hours prior to the appointment.Late cancellations or no-shows may result in the forfeiture of the deposit.

We highly value punctuality and courtesy, as they contribute to the smooth functioning of our services and ensure a positive experience for all our clients. We kindly request that clients arrive on time for their scheduled appointments, as we operate on a tight schedule to accommodate everyone's needs.

Arriving late may intefere with your treatment, as we operate on a back-to-back schedule, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.
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Our policy allows for a 15-minute grace period, where clients can still receive their treatment within the remaining available time if possible. However, it's essential to note that we may not be able to provide the full service originally booked during this time. Despite the shortened session, the full price for the appointment will still be requested to compensate for the reserved time slot and the professional expertise.

​In certain cases, we reserve the right to refuse a treatment if we determine that the remaining time is insufficient to deliver the service effectively. In such situations, we will retain the booking deposit to cover the reserved time and apologize for any inconvenience caused.

​Additionally, we prioritize a courteous and respectful atmosphere for both our clients and staff. We reserve the right to refuse treatment to any client displaying impolite or disrespectful behavior that disrupts the harmonious environment we strive to maintain.

Lastly, the safety and well-being of our clients are paramount. If, during an appointment, our professionals identify any potential contraindications or risks associated with the treatment, we may exercise our right to refuse or modify the service to safeguard the client's health.

4. Service Description

To ensure a clean and sterile environment, we take meticulous care of our equipment. All our tweezers undergo a stringent sterilization process, using industry-standard techniques, to eliminate any potential risks of infection or cross-contamination. Rest assured that every tweezer used during your appointment has been thoroughly sterilized, meeting the highest standards of cleanliness.

Moreover, in our commitment to maintaining impeccable hygiene, we exclusively use single-use tools whenever possible. This means that certain instruments are disposed of after each use, guaranteeing that you receive a fresh, unused tool at every visit. By adhering to this practice, we eliminate any chance of contamination and contribute to the overall safety and well-being of our clients.

Your health and satisfaction are our top priorities, and we strive to provide you with a hygienic and comfortable experience at all times.

5. Client Consent and Medical Considerations

Clients must disclose any medical conditions or allergies that may affect the treatment.A patch test may be required to ensure no allergic reactions to the pigments or materials used.

6. Age Restrictions

Clients must be 18 years or older to receive semi-permanent makeup services.

7. Aftercare

Clients must follow the aftercare instructions provided by the Artist to ensure the best results and minimize the risk of complications.

8. Results and Touch-ups

Results may vary based on skin type, lifestyle, and adherence to aftercare instructions.Touch-up sessions, if required, are typically scheduled 4-6 weeks after the initial appointment.

9. Patch-test

Safety and well-being of our clients are of utmost importance to us, especially when it comes to potential allergic reactions. We highly recommend and offer a complimentary patch test for clients who wish to have one. This patch test must be conducted 48 hours prior to the scheduled service appointment and takes approximately 15 to 20 minutes.

The purpose of the patch test is to identify any potential allergic reactions to the products used during the service.

While the patch test can provide valuable information, it is essential to understand that it may not guarantee immunity from allergic reactions during the actual appointment. This is due to the higher amount of products used in the service compared to the patch test, as well as other factors such as medical changes, health conditions, medications, and stress, which can influence the development of allergies.
​If a client reports a non-allergic result from the patch test, we are pleased to proceed with the scheduled treatment. However, it is essential to understand that despite the negative patch test result, allergies can still develop during or after the service due to various factors.

While we strive to provide comprehensive information about allergies and precautionary measures, we must emphasize that we cannot be held responsible for any allergic reactions that may occur after the treatment. It is crucial for clients to be aware of their own body's reactions and report any discomfort or adverse effects promptly.

It is vital for clients to report any conditions or reactions they experience during the patch test period, as this information is essential for our team to ensure their safety and tailor the service accordingly.

In the event of an allergic reaction, we are committed to assisting clients with important information on how to manage the situation. We will offer guidance on appropriate steps to take and recommend seeking medical attention from a qualified healthcare professional promptly.

If a client chooses not to undergo the patch test, they assume full responsibility for any allergic reactions that may occur during or after the service.

We want to provide the best possible care and experience for all our clients, and the patch test is just one of the measures we take to prioritize your safety. If you have any questions or concerns about the patch test or any other aspect of our services, please feel free to reach out to our staff.

​10. Privacy and Data Usage

By claiming a voucher and entering lead form information, you consent to Duda Padilha Beauty contacting you via email, calls, and

texts. To

cease receiving communications, please contact us at [email protected] or 07500 437904, and we will remove your data from our system.Personal data provided is used in accordance with our Privacy Policy.

11. Changes to Terms and Conditions

Duda Padilha Beauty reserves the right to change these Terms and Conditions at any time.

12. Governing Law

These Terms and Conditions are governed by the laws of GB.

13. Contact Information

For any queries or concerns, please contact us at:

Address: 4 Park Mansions, North Approach, Northwood England HA6 2JH

Email: [email protected]

Phone: 07500 437904

Website: www.dudapadilhabeauty.com

By booking a service with Duda Padilha Beauty, you acknowledge that you have read, understood, and agree to these Terms and Conditions.